Shipping policy
Shipping Policy
Last updated: [25/12/2025]
At Velin, we aim to deliver your order quickly, safely, and reliably. Please read the information below for details on our shipping process.
Order Processing
-
All orders are processed within 1–3 business days (excluding weekends and UK public holidays).
-
Once your order has been dispatched, you will receive a confirmation email with tracking information.
UK Shipping
We ship to all addresses within the United Kingdom.
-
Standard UK Shipping: 3–5 business days
-
Express UK Shipping: 1–2 business days
Shipping costs are calculated at checkout based on your location and selected delivery method.
International Shipping
Velin also ships internationally.
-
International Standard Shipping: 7–14 business days
-
International Express Shipping: 3–7 business days
Please note:
-
Delivery times may vary depending on your country and customs processing.
-
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Delays
While we do our best to meet delivery estimates, delays may occur due to:
-
High order volumes
-
Courier delays
-
Customs clearance (for international orders)
Velin is not responsible for delays outside of our control.
Incorrect Address
Please ensure your shipping address is correct at checkout. Velin cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at:
Email: [your support email]
We’ll work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, feel free to reach out:
📧 Email: [agta29348@gmail.com]
🌐 Brand: Velin